Privacy Policy

Last Updated: September 24, 2026

Modaio ("Modaio", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide when using our online store at modaio.shop.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

1. Information We Collect

Depending on how you interact with our store, we may collect information such as:

• Name;

• Billing and shipping address;

• Email address;

• Telephone number, where provided;

• Order details and purchase history;

• Payment-related information necessary to process transactions;

• Information you provide when contacting customer service;

• Device, browser, and website usage information;

• IP address and other technical information;

• Information collected through cookies and similar technologies.

We do not need or request sensitive payment credentials such as your full payment card number or security code through ordinary customer-service email.

2. How We Use Your Information

We may use personal information to:

• Process and fulfill orders;

• Process payments;

• Provide shipping and delivery services;

• Send order confirmations and shipping updates;

• Provide customer support;

• Process returns, exchanges, refunds, and other requests;

• Maintain and improve our website and services;

• Prevent fraud, unauthorized transactions, and other security issues;

• Comply with legal and regulatory obligations;

• Communicate with you regarding your orders or account;

• Provide information about our products and services where permitted by law.

3. Payment Processing

Payments made through our online store may be processed by Shopify and/or third-party payment providers.

Payment providers may collect and process payment and transaction information according to their own privacy policies and applicable laws.

We do not intentionally collect or store complete payment card information on our own systems when such information is processed directly by a payment provider.

4. Shopify and Service Providers

We may use Shopify and other trusted service providers to operate our online store, process payments, provide hosting, deliver orders, provide customer support, analyze website activity, and maintain security.

These service providers may process personal information on our behalf or as otherwise permitted by applicable law.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly;

• Remember preferences;

• Maintain shopping-cart functionality;

• Understand website traffic and usage;

• Improve website performance and customer experience;

• Support security and fraud prevention.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Information Sharing

We may share personal information with service providers and business partners when reasonably necessary to operate our store and provide services to you.

For example, information may be shared with:

• Payment processors;

• Shipping and fulfillment providers;

• Website and hosting providers;

• Customer support providers;

• Fraud prevention and security providers;

• Analytics or technology providers;

• Government authorities where required by law.

We do not sell your personal information for money.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, accounting, legal, tax, security, and compliance requirements.

Retention periods may vary depending on the type of information and applicable legal requirements.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information;

• Request correction of inaccurate information;

• Request deletion of certain personal information;

• Request restriction of certain processing;

• Object to certain processing;

• Request a copy of certain personal information;

• Withdraw consent where processing is based on consent.

To submit a privacy-related request, contact us at:

OranEleni3581@outlook.com

We may need to verify your identity before completing certain requests.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us in violation of applicable law, please contact us.

11. International Data Transfers

Depending on the location of our customers and service providers, personal information may be processed or stored in countries other than the country where you live.

Where required by applicable law, we will take appropriate measures for such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.

The updated version will be posted on this page with a revised "Last Updated" date.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Modaio
Email: OranEleni3581@outlook.com
Website: modaio.shop