Shipping policy
Shipping Policy
Last Updated: September 24, 2026
Thank you for shopping with Modaio.
This Shipping Policy explains our shipping and delivery practices for orders placed through modaio.shop.
1. Estimated Delivery Time
Our standard estimated delivery time is:
20–30 business days
The estimated delivery period begins after your order has been successfully processed and prepared for shipment.
Delivery estimates are not guaranteed delivery dates.
2. Order Processing
After an order is placed, we process the order and prepare it for shipment.
Processing and fulfillment may require additional time depending on product availability, order volume, destination, holidays, and other operational circumstances.
If an unexpected delay significantly affects your order, we will make reasonable efforts to provide an appropriate update.
3. Shipping Destinations
Shipping availability may vary depending on the destination and the products ordered.
Available shipping destinations and applicable shipping charges, if any, will be displayed during checkout.
4. Shipping Charges
Any applicable shipping charges will be displayed before you complete your purchase.
Unless otherwise stated at checkout, taxes, duties, customs fees, or other charges imposed by the destination country may be the responsibility of the customer where applicable by law.
5. Customs and Import Duties
International orders may be subject to customs clearance procedures, import duties, taxes, or other charges imposed by the destination country.
These charges are determined by the relevant authorities and are outside our control.
Customers are responsible for complying with applicable import requirements and paying applicable charges unless otherwise stated at checkout or required by applicable law.
6. Delivery Delays
Delivery may occasionally take longer than the estimated timeframe due to circumstances outside our reasonable control, including:
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Customs clearance;
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Carrier delays;
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Severe weather;
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Transportation disruptions;
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Public holidays;
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Incorrect or incomplete delivery information;
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Other unforeseen circumstances.
If your order is significantly delayed, please contact us at:
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If you notice an incorrect address after placing your order, contact us as soon as possible.
We will make reasonable efforts to update the shipping information before the order is shipped, but we cannot guarantee that changes will be possible after fulfillment has begun.
8. Lost or Damaged Packages
If your package appears to have been lost or arrives damaged, please contact us at:
Please provide your order number and any relevant information or photographs so that we can review the situation and determine the appropriate solution.
9. Delivery Confirmation
Once tracking information indicates that an order has been delivered, customers should first check the delivery location, mailbox, household members, neighbors, or other locations where the carrier may have left the package.
If the package still cannot be located, contact us so that we can assist with the next steps.
10. Contact
For shipping questions or assistance with an order, please contact:
Modaio
Email: OranEleni3581@outlook.com
Website: modaio.shop