Return and Refund Policy

Last Updated: September 24, 2026

Thank you for shopping with Modaio.

We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return or exchange within 30 days of receiving your order, subject to the conditions below.

1. Return Period

You may request a return or exchange within 30 calendar days from the date your order is delivered.

To start a return or exchange, please contact us at:

Email: OranEleni3581@outlook.com

Please include your order number and a brief description of the reason for your return or exchange.

2. Eligibility for Returns

To be eligible for a return, the item should generally:

• Be returned within 30 days of delivery.

• Be unused and in its original condition.

• Be in the original packaging, where applicable.

• Include all original accessories, tags, manuals, or other items supplied with the order.

• Not be damaged as a result of misuse, improper handling, or normal wear and tear.

Certain products may be subject to additional return restrictions where required by applicable law.

3. Free Returns and Exchanges

Eligible returns and exchanges under this policy are free of charge.

Please contact us before sending an item back. We will provide return instructions and, where applicable, the appropriate return shipping information.

Customers should not send products to an address that has not been provided or approved by Modaio.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Please provide:

• Your order number;

• A description of the issue; and

• Clear photographs or other information that may help us evaluate the issue.

We will review the information and, where appropriate, arrange a replacement, exchange, or refund.

5. Refunds

Once your returned item has been received and reviewed, we will process the applicable refund.

Approved refunds will generally be issued to the original payment method used to place the order.

The time required for the refunded amount to appear in your account may depend on your payment provider or financial institution.

6. Exchanges

If you would like to exchange an eligible item, please contact us within 30 days of delivery.

Exchange availability may depend on product availability. If the requested replacement is unavailable, we may offer an alternative solution, including a refund where applicable.

7. Items That Cannot Be Returned

Unless required by applicable law, certain items may not be eligible for return, including products that are:

• Clearly marked as final sale;

• Personalized or specially made to customer specifications;

• Used, damaged, or altered after delivery;

• Returned after the applicable return period.

Any applicable non-returnable condition will be disclosed on the relevant product page before purchase.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at:

OranEleni3581@outlook.com

We will make reasonable efforts to accommodate cancellation requests before an order has been shipped. Once an order has entered the fulfillment or shipping process, cancellation may no longer be possible and the standard return procedure may apply.

9. Contact Us

For any return, exchange, or refund questions, please contact:

Modaio
Email: OranEleni3581@outlook.com
Website: modaio.shop

This policy does not limit any consumer rights that cannot legally be excluded or restricted under applicable law.